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Customer Service Help Center

If you have questions or concerns about your purchase at Fat Brain Toys, we want to answer them promptly and accurately! A list of commonly asked questions is listed below. If you can't find the answer, please contact us via email, phone or fax.

Contact Information

We can be reached via email at cs@fatbraintoys.com any time, or call us Monday - Friday 8:00 a.m. to 5:00 p.m. Central Time.

US Toll Free Phone: 1-800-590-5987
International Phone: 1-402-779-3181
Fax: 402-779-3253
E-Mail: cs@fatbraintoys.com

Fat Brain Toys
1405 N. 205th St., Ste. 120
Elkhorn, NE 68022 USA

General Shipping & Tax Charges

Orders placed for shipment within the 48 continental United States are generally shipped UPS Ground (Smaller items may be shipped via United States Postal Service). Express shipping is available at an additional cost for most items. Exact shipping rates are calculated during checkout. APOs/FPOs, Hawaii, and Alaska orders will be shipped via United States Postal Service. We DO ship to most International destinations via United States Postal Service Priority International or in some cases Parcel Post. Sorry, but we are not able to guarantee shipping times for packages shipped via Parcel Post. Sales tax will be charged for Nebraska residents only.

Most orders for in-stock items are shipped within 24 hours. With most orders shipped from our Omaha, Nebraska warehouse, most orders are delivered within 3-5 business days. Saturday and Sunday are not considered business days.

Out of Stock Items

Out of stock items usually ship within 7 - 10 business days. If an order is placed for an out of stock item, it will be shipped once it becomes available. You can also call us at 1-800-590-5987 or email cs@fatbraintoys.com with the item number and we'll give you our best estimate of it's availability.

Order Status

While we take great pride in our ability to ship your orders quickly, we understand the importance of knowing when it will actually arrive. As you complete the order process, we attempt to give you an accurate estimate of when your order will be delivered. As soon as your order is shipped, we will send you an email containing a UPS tracking number. With this number, you can find out the exact status of your shipment 24 hours a day. As another alternative, you can click here to check the status of your order.

Payment Methods

We accept Discover, Visa, MasterCard and American Express credit cards. All orders are processed in real-time through our secure server. We also accept purchase orders from verified educational institutions.

Damaged Items

If there are any damages upon receipt of your order, you will receive a replacement part or item at no additional cost. Please visit our Returns & Exchanges page for detailed instructions.

Returns & Exchanges

We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 90 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog that is more to your liking.

Please visit our Returns & Exchange page for additional detailed information...
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Copyright © 2003-2014 Fat Brain Toys LLC. All rights reserved. Fat Brain Toys® is a registered service mark of Fat Brain Toys, LLC
Fat Brain Toys Offices
1405 N 205th Street, Suite 120
Elkhorn, Nebraska 68022
Phone 1-800-590-5987
Omaha Toy Store
16909 Burke Street, Suite 131
Omaha, Nebraska 68118
Phone 402-504-6218
Overland Park/Kansas City Toy Store
5601 West 135th Street, Suite 2230
Overland Park, Kansas 66223
Phone 913-305-4894

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