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Customer Service Help Center
If you have questions or concerns about your purchase at Fat Brain Toys,
we want to answer them promptly and accurately! A list of commonly asked questions
is listed below. If you can't find the answer, please contact us via email,
phone or fax.
Contact Information
We can be reached via email at cs@fatbraintoys.com any time, or call us
Monday - Friday 8:00 a.m. to 5:00 p.m. Central Time.
US Toll Free Phone: 1-800-590-5987
International Phone: 1-402-779-3181
Fax: 402-779-3253
E-Mail: cs@fatbraintoys.com
Fat Brain Toys
1405 N. 205th St., Ste. 120
Elkhorn, NE 68022 USA
General Shipping & Tax Charges
Orders placed for shipment within the 48 continental United States are generally
shipped UPS Ground (Smaller items may be shipped via United States Postal Service). Express shipping is available at an additional cost for all items. Exact shipping rates are calculated during checkout. APOs/FPOs, Hawaii, and Alaska orders will be shipped via United States Postal Service. We DO ship to most International destinations via United States Postal Service Priority International or in some cases Parcel Post. Sorry, but we are not able to guarantee shipping times for packages shipped via Parcel Post. Sales tax will be charged for Nebraska residents only.
Orders generally ship same day (UPS Ground) on in-stock orders
received before 3:00 p.m. CST weekdays. With most orders shipped from our Omaha, Nebraska warehouse, most orders are delivered within 3-5 business days. Saturday and Sunday are not considered business days.
Out of Stock Items
Out of stock items usually ship within 7 - 10 business days. If an order is
placed for an out of stock item, it will be shipped once it becomes available.
You can also call us at 1-800-590-5987 or email cs@fatbraintoys.com with the
item number and we'll give you our best estimate of it's availability.
Order Status
While we take great pride in our ability to ship your orders quickly, we
understand the importance of knowing when it will actually arrive. As you
complete the order process, we attempt to give you an accurate estimate of when
your order will be delivered. As soon as your order is shipped, we will send
you an email containing a UPS tracking number. With this number, you can find
out the exact status of your shipment 24 hours a day. As another alternative,
you can click here to check the status of your order.
Payment Methods
We accept Discover, Visa, MasterCard and American Express credit cards. All
orders are processed in real-time through our secure server. We also accept
purchase orders from verified educational institutions.
Damaged Items
If there are any damages upon receipt of your order, you will receive a
replacement part or item at no additional cost. Please visit our Returns & Exchanges page for detailed instructions.
Returns & Exchanges
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 90 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog that is more to your liking.
Please visit our Returns & Exchange page for additional detailed information...
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Elkhorn, Nebraska USA 68022