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Shipping Information
The majority of orders for in-stock items purchased during our peak season are shipped same day. Orders are shipped from our warehouse in Omaha, Nebraska - smack dab in the middle of the country - so allow 3-4 business days shipping time to either coast using standard shipping, while other locations will vary from 2 to 3 business days. The best way to estimate the arrival date is to use our shipping calculator found on each and every product page. Simply fill in your zip code and we will give you a very accurate estimate of when we think you should RECEIVE your order. (See example below)



Express Shipping
UPS Ground is our standard method of shipping which can vary from 2-5 business days for delivery. However, we also offer you the opportunity to use UPS' express shipment options, including 3-Day Select, 2nd Day Air, and Next Day Air. In fact, we discount all three express options to make them a more affordable option. If you don't mind paying a few extra dollars, 3-Day Select and 2nd Day Air are great options for insuring timely delivery.

Shipping Schedule
To assure delivery in time for Christmas, please reference the following chart:

Ship Method Latest Ship Date Delivery Date
UPS Ground Dec 18th, 3:00 pm CST Dec 24th
3-Day Select Dec 19th, 3:00 pm CST Dec 24th
2nd Day Air Dec 20th, 5:00 pm CST Dec 24th
Next Day Air Dec 23rd, 5:00 pm CST Dec 24th

Available Inventory
We stock nearly EVERY product that we sell...and we keep a lot of product in stock. Unlike most online retailers, we like to give our customers as much information as we can so that they can feel confident in their buying decision. One such piece of information is actual stock levels. On each and every product page, you'll find a very accurate count of available inventory at that given moment. This should give you the confidence that not only is the item in stock, but we actually have "N" number of units available to ship.

Backordered Product
If a product is listed as "backordered" or "currently on order", that means that we are waiting on a shipment from the manufacturer. At this time of the year, our manufacturers occasionally get bogged down. As a result, we're unable to guarantee holiday delivery for items that are backordered.

Out of Stock Products
If a product is listed as "out of stock" or "not currently available for purchase", it means that we have sold our entire inventory of that product and will NOT be getting more prior to the holidays.

Alaska, Hawaii, U.S. Territories, APO/FPO
Because UPS Ground is not an option for these areas, we ship through the US Postal Service. Unfortunately, when shipping USPS, you'll need to allow several additional days for it to be shipped and we also do not have the granular level of tracking that we do with UPS. If you're having an order shipped to one of these areas, we strongly encourage you to place your order before December 13th to allow adequate time for delivery.

International Orders
If you're having an order shipped Internationally and want it delivered for the holidays, we suggest that you place your order no later than December 6th. However, because delivery times vary so widely from country to country, we cannot guarantee international deliveries before the holidays.

After the Sale Support
We're here to support you before AND after your purchase. Unlike some large online companies who will only communicate with you via email, we're always just a phone call away! Just call us toll-free at 1-800-590-5987 and let us know how we can help.

Bottom Line
The holidays are a blessed time of the year for more than one reason. We want your holidays to be joyful and hassle-free - that's what we're here for. We'll do everything in our power to insure that you receive what you ordered AND in time for the holidays. If we can't, we will communicate that to you well in advance so that you can make other arrangements.

If the above doesn't answer your questions, we encourage you to either email us at cs@fatbraintoys.com or call us toll-free at
1-800-590-5987.







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Fat Brain Toys Offices
1405 N 205th Street, Suite 120
Elkhorn, Nebraska 68022
Phone 1-800-590-5987
Omaha Toy Store
16909 Burke Street, Suite 131
Omaha, Nebraska 68118
Phone 402-504-6218
Overland Park/Kansas City Toy Store
5601 West 135th Street, Suite 2230
Overland Park, Kansas 66223
Phone 913-305-4894

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