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Returns & Exchanges
Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 90 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog that is more to your liking.
Errors and Defects
In the unlikely event that we've made an error with your order or a product is defective, please call us immediately at
1-800-590-5987 or email us at cs@fatbraintoys.com so that we can make it right! In cases of defective merchandise, we may have a replacement shipped direct from the manufacturer, so it's important that you contact us first before returning it.
Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 90 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a Fat Brain Toys gift certificate. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Fat Brain Toys. See below for complete instructions.
Instructions for Returns & Exchanges
First, we need to identify your order. Please enter your Fat Brain Toys order number below (if you don't know your order number, please click here).
Questions?
Send us an email to cs@fatbraintoys.com
Call us at 1-800-590-5987 (Internationally 1-402-779-3181)
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