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Kickback Soccer Goal & Pitch Back

2 Star reviews of Kickback Soccer Goal & Pitch Back by Step2 Company LLC

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Kickback Soccer Goal & Pitch Back has been reviewed 9 times with an average rating of 3.67

Design Flaw on Net/Pitch-back
Posted 8/10/2011 by Phillip Campbell
Rating: 2

The product is fine with the big exception of the black fasteners (not sure what else to call them) that are supposed to secure the pitch-back/soccer net to the lower bar. The problem is, these fasteners are basically partially open-mouthed pieces of plastic that frequently come off after only a few throws to the pitch-back net. They shouldn't be open-mouthed, they should be closed-mouthed clips that don't require constant attention -- every three or four times my son throws his ball against the pitch-back, at least one or two of these fasteners fall loose from the net, which means every four to five minutes I have to stop my kid from playing and go back and adjust the fasteners. I ultimately solved the problem by going to a hardware store and buying 5-6 standard key chain clips to supplement these fasteners -- at the cost of an additional $12. I'm disappointed in this product because I had to spend extra money to make sure it works the way it is supposed to.
If the net fails - you've got a safety net. Our customer was promptly compensated for the defective product. Additionally, we contacted the manufacturer. Their response: "This is the first time that we have heard anything like this since this product has been on the market. We don’t understand how the net/clip could be detaching as it is a very tight fit when assembled properly. Anyone with this issue should contact customer care." That's us - we care! Please visit the Returns & Exchanges center if any toy scores less than complete satisfaction.

10 of 10 customers found this review helpful.
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